607-589-6090       email

A Pioneering Process

About the Owner

Mission Statement

About Us:
Going Green Since 1992

About Robert Stephens

Robert A. Stephens, President and Founder of Northern Lights Restoration, Inc., has been in the commercial furniture industry since 1982. While working for a national contract furniture manufacturer, first in manufacturing and then in sales and marketing, he found that most colleges and universities would replace their residence hall furniture every 10 to 15 years.

In most applications, the furniture was well constructed, using solid oak or maple. Robert realized that, by repairing and refinishing the furniture after a 8 to 12 year period, he could gain an additional 10-15 year life span on this furniture for his customers. By designing a specialized on-site refinishing program, he could offer his customers a 70% to 85% savings over buying new furniture.

Thus, the cycle started in June of 1992.

Northern Lights Restoration's Mission Statement

CUSTOMERS...

  • Are the most important person in any business.
  • Are not dependent on us, we are dependent on them.
  • Are not an interruption of our work, they are the purpose of it.
  • Do us a favor when they call, we are not doing them a favor by serving them.
  • Are part of our business, not outsiders.
  • Are not cold statistics, they are flesh and blood human beings with feelings and emotions, like our own.
  • Are not people to argue or match wits with.
  • Are people who bring us their wants. It is our job to fill those wants.
  • Are deserving of the most courteous and attentive treatment we can give them.
  • Are the lifeblood of this and every other business.
  • Are the people that make it possible to pay our salaries.

Customers May Not Always Be Right But They Are Always The Customer!

top of page